Frequently Asked Questions
Find the answers to all of our most frequently asked questions. In case you
don't find your question, please ask the support team.
don't find your question, please ask the support team.
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What is DeltaFX?
DeltaFX is a distinguished financial markets broker providing access to Forex trading and a comprehensive suite of related financial instruments. Our global headquarters are established in the United Kingdom.
Is DeltaFX a regulated broker?
Yes. We are fully committed to regulatory compliance and transparency. Detailed information regarding our regulatory status and licenses is publicly available and verified on this page.
Does the broker provide support for Persian speakers?
Yes, DeltaFX offers full, 24/7 support for our Persian-speaking clientele. Clients can connect with our dedicated support team via the website's Live Chat or through our CRM ticketing system.
- Rapid Response Guarantee: We pride ourselves on efficiency; our team responds to Live Chat inquiries in under 1 minute and addresses CRM tickets within 5 minutes.
- Personalized Communication: Additionally, all clients have the privilege of direct dialogue with their personal Account Manager.
- Rapid Response Guarantee: We pride ourselves on efficiency; our team responds to Live Chat inquiries in under 1 minute and addresses CRM tickets within 5 minutes.
- Personalized Communication: Additionally, all clients have the privilege of direct dialogue with their personal Account Manager.
Is a dedicated Account Manager assigned to every user?
Yes. Upon completing the registration process, a dedicated Account Manager is assigned to every user to ensure personalized service and guidance.
How do I register with DeltaFX?
You can register through the website's registration form using your email address. Simply navigate to the registration page and begin the process by filling in the required fields. Your account will be created once these fields are completed, but it will only be activated upon email verification. To verify your email, you must log in to your inbox and click on the provided verification link. After this step, you will be able to access the DeltaFX CRM. For more detailed instructions, you may refer to the educational article: Registration Tutorial for DeltaFX Broker.
Why haven't I received the email activation link?
Please first check your Spam or Junk folder. If the email is not found, use the communication channels listed on the Contact Us page to reach out to your Account Manager or contact us via the website's Live Chat to have the verification email resent.
What does "Incomplete Registration" mean?
Registration is only considered complete once you have verified your email address. If the email verification process is not finished, the registration remains "incomplete."
What should I do if I forget my password?
If you have forgotten your password, please use the "Forgot Password" option on the login page.
How is identity verification (KYC) performed?
Identity verification at DeltaFX is an automated process. By uploading one of the valid identification documents through your user dashboard, your verification will be completed. Note: Each user can only verify their identity once using their personal documents. For further guidance, you can read the article: Step-by-Step Identity Verification Tutorial for DeltaFX.
Which documents are acceptable?
National ID Card, Birth Certificate, Driver's License, or Passport.
How do I verify my mobile number?
Go to the Profile section and click on the "Verify Mobile Number" option. A verification code (OTP) will be sent to you. Entering this code will complete your phone number verification.
What should I do if the identity verification with a photo results in an error?
Please ensure you are using only one device for the verification process and have a stable internet connection, then try again. If the issue persists, please contact our support team.
How do I enable Two-Factor Authentication (2FA)?
By installing an Authenticator App and activating it through your user dashboard. For more information, you can read the article: Tutorial on Enabling Two-Factor Authentication.
How can I correct incorrect names or information entered during registration?
This can be done by submitting a ticket to the support team. For more details, you can read the educational article: How to Communicate with the Broker's Support Team.
Is it possible to change the registration email?
No; it is not possible to change the email address used during the initial registration.
Can I activate a Demo account without performing Identity Verification (KYC)?
Yes, you can activate a Demo account and trade without completing the identity verification process.
How can I correct an incorrectly registered surname?
To correct an incorrect surname, you must provide your identification card and specify the required correction to the support team by submitting a ticket. A tutorial on how to submit a ticket is available on this page.
Are user assets secure?
Account security is maintained through unique usernames (email), case-sensitive passwords, access restrictions across multiple devices, and continuous monitoring for suspicious activities. In the event of unusual behavior, account access may be temporarily restricted to ensure the safety of your funds.
Can withdrawals be made to another person's name?
No. For security and compliance, all withdrawals specifically those via local currency (Rial) must be processed to an account belonging strictly to the account holder. Entering the bank details of a third party is not permitted.
Why do withdrawal requests require a manual review?
For security purposes and internal compliance, all withdrawal requests must be verified by the relevant department. This process is in place to prevent unauthorized transactions and protect users from potential errors or fraudulent activities.
Can an account be restricted for security reasons?
Yes. In cases of specific requests such as a change of IB (Introducing Broker) or if abnormal activity is detected, an account may be temporarily suspended or restricted to allow for a thorough security investigation.
To what extent is the user responsible for account security?
While we provide a secure environment, users are responsible for implementing strong passwords, enabling Two-Factor Authentication (2FA), and maintaining the confidentiality of their login credentials. Additionally, users should only access their accounts from secure devices and must immediately notify support if any unusual activity is observed.
Which deposit and withdrawal methods does DeltaFX support?
We support Local Rial, Tether (TRC20 & BEP20), TopChange (TC Pay), and ZPay.
Are deposits processed instantly?
Yes, all deposit methods are instant, except for the Local Rial method.
How do I make a Local Rial deposit?
From your dashboard, select the "Deposit" option and then "Local Deposit" to receive the necessary payment information. After transferring the funds, you must upload and submit your transaction receipt through the user panel.
Why are Local Rial deposits not instant?
Local Rial deposits require manual review and confirmation by our Finance Department.
What is the withdrawal schedule?
- Local Rial and ZPay: Sunday to Thursday, from 9:00 AM to 12:00 PM (Iran Time). - Tether (TRC20 & BEP20) and TopChange: Sunday to Friday, from 9:00 AM to 12:00 PM (Iran Time). Note: Withdrawal requests are not processed on Saturdays due to the closure of the broker's Finance Department. Requests submitted outside of financial working hours will be processed on the next business day. Due to bank closures in Iran, Local Rial withdrawals are not processed on Fridays or official Iranian holidays.
Which networks are supported for Tether (USDT)?
We support the TRC20 and BEP20 networks.
Is there a daily withdrawal limit?
No, there are no daily withdrawal limits at DeltaFX Broker.
How do I transfer funds from my wallet to my MetaTrader trading account?
To transfer balance from your wallet to a trading account, go to the "Accounts" section in the right-hand menu of your panel, select your desired trading account, and click "Deposit to Account." For further guidance, please refer to the article: How to Deposit to a Trading Account.
How can I deposit or withdraw via TopChange?
Please refer to our specialized tutorials: Withdrawing from Wallet via TopChange and Depositing to Wallet via TopChange.
When are Local Payments (Rial) confirmed?
- Deposits: Processed Sunday to Thursday, 9:00 AM to 2:00 PM (Iran Time). The process may take up to 24 hours.
- Withdrawals: Processed Sunday to Thursday, 9:00 AM to 12:00 PM (Iran Time). No Rial withdrawals are processed on Fridays or public holidays.
Why hasn't my withdrawal request been credited to ZPay yet?
Withdrawal requests are reviewed and processed during specific financial hours (Sunday to Friday, 9:00 AM to 12:00 PM Iran Time). Please check the status of your request in the "Tickets" section of your user panel.
How do I register or modify a "Withdrawal Whitelist" in the panel?
To register or disable a withdrawal whitelist, navigate to the "Withdrawal" section in your user panel. You may register as many whitelisted accounts as you wish.
- Local Rial: Registration of bank account details must be reviewed by the Finance Department during business hours.
- ZPay, Tether, and TopChange: Whitelist registration is confirmed directly by the user.
- Local Rial: Registration of bank account details must be reviewed by the Finance Department during business hours.
- ZPay, Tether, and TopChange: Whitelist registration is confirmed directly by the user.
What is the fee for Tether withdrawals via the BEP20 network?
The withdrawal fee for the BEP20 network is $4 per request.
How can I cancel a withdrawal request?
To cancel a request, log in to your panel, go to the "Tickets" section, click on the relevant ticket, and select the "Cancel" option. Please note that requests can only be canceled while they are "Under Review"; once the payment is processed, cancellation is no longer possible.
What types of trading accounts are offered?
DeltaFX Broker has created 5 different trading accounts to cater to various preferences and individuals. For more detailed information, we suggest reviewing the specifications provided on this page.
What is the minimum deposit to open an account?
The initial minimum deposit at the broker is $50. For subsequent deposits, the minimum amount is $10.
How do I create a Demo account?
You can create your desired account by navigating to the "Accounts" section in the user panel and selecting the "Create Account" option.
What is the difference between a Demo account and a Real account?
A Demo account involves no financial risk.
Is scalping permitted?
Yes, provided that arbitrage strategies are not utilized.
Why is a trade closed before hitting the Stop Loss?
This may occur due to market volatility or slippage.
How can I view and change my trading account leverage at DeltaFX?
To view and modify your leverage, log in to the "Accounts" section, select the desired account, and view the current leverage value. To change it, you can refer to the educational article which explains the exact steps for modifying leverage.
How can I enable the "Trade" option in the MetaTrader software?
To enable trading in MetaTrader, you must first log in using your Main (Master) Password. Then, ensure you have selected the correct server: Deltafx-Real for MetaTrader 4 Real accounts and DeltaFx-Server for MetaTrader 5.
- If the "New Order" option is disabled:
- Verify that you are logged in with the Master Password, not the Investor Password.
- Ensure your MetaTrader 5 Real account has a balance, as it is required for login.
- You may also use the video tutorials provided in the user panel for downloading and installing MetaTrader.
- If the "New Order" option is disabled:
- Verify that you are logged in with the Master Password, not the Investor Password.
- Ensure your MetaTrader 5 Real account has a balance, as it is required for login.
- You may also use the video tutorials provided in the user panel for downloading and installing MetaTrader.
How can I change my MetaTrader trading account password?
To change your password, log in to your user panel, select "Accounts" from the right-hand menu, choose the specific account, and click on "Change Main Password." The password must be at least 8 characters long and include lowercase letters, uppercase letters, numbers, and special characters. Visual tutorials are also available via the provided links.
How can I change the Main Password (Master Password) of my trading account at DeltaFX?
To change the Master Password, enter your user dashboard and select "Accounts" from the right-hand menu. Then, select the desired account and click the "Change Main Password" option.
How can I open multiple Real or Demo ECN accounts?
You can open one account for each platform (MetaTrader 4 and MetaTrader 5). To request additional accounts, please submit a request via a ticket in the CRM. The ticket submission tutorial is available at the provided link.
Does DeltaFX offer Cent accounts?
No, DeltaFX does not offer Cent accounts. However, you can utilize other account types such as deltaBasic, deltaEcn, deltaFix, deltaPremium, and deltaMaster. Details for each account are available on the broker's official website.
Is scalping under one minute allowed in Real accounts?
Scalping under one minute is allowed in Real accounts, provided the transactions are not categorized as arbitrage.
What are scalping trades, and why are they not allowed in DeltaFX campaigns?
Scalping refers to short-term trades, usually lasting less than 5 minutes, aimed at capturing small profits. In DeltaFX campaigns, only trades lasting over 5 minutes with a minimum profit of 5 pips are permitted to prevent potential abuse.
What is meant by a "Five-Minute Trade" in the bonus profit withdrawal conditions?
A five-minute trade refers to a position that remains open for at least five minutes and results in a minimum profit of 5 pips. This condition is mandatory for withdrawing profits earned from bonuses.
Can a trade be closed automatically before reaching the Stop Loss?
When account equity reaches a specific Margin Level, you will first receive a Margin Call. If the equity drops further, a Stop Out occurs, and losing positions are automatically closed. For more details, refer to the trading accounts information page on the DeltaFX website.
Why do Buy and Sell prices in Forex open with high gaps?
In Forex trading, Buy (Ask) and Sell (Bid) prices have a spread, which can widen due to market volatility or latency in order transmission.
What is slippage in Forex trading and when does it occur?
Slippage occurs when the market price at the moment of execution changes suddenly compared to your requested price. This typically happens during high market volatility, large order volumes, limited liquidity, or the time delay between sending an order and server confirmation.
How can I download MetaTrader?
You can download both MetaTrader 4 (MT4) and MetaTrader 5 (MT5) software directly from this page.
What information is required to log in to MetaTrader?
To access your account, you will need your Trading Account Number (as the Username), your Master Password, and the assigned Server address.
What are the correct servers for MT4 and MT5?
The specific server for your account is designated in the "Account Opening" email sent to you upon registration.
What is the difference between a Master Password and an Investor Password?
- Master Password: Grants full access to trade and manage positions.
- Investor Password: Provides "Read-Only" access, allowing you to view the account and performance without the ability to place trades.
- Investor Password: Provides "Read-Only" access, allowing you to view the account and performance without the ability to place trades.
Why am I receiving an "Invalid Account" error?
This error typically occurs due to incorrect login credentials (password) or selecting the wrong server.
How do I activate my Demo account on the MetaTrader PC software?
First, download the version of MetaTrader compatible with your platform from your user dashboard. Open the software and navigate to File -> Login to Trade Account. In the pop-up window, enter your account number (Login), password, and server. Note: The server must exactly match the one in your account email (For MT4: Deltafx-Demo; for MT5: DeltaFx-Server).
How can I connect my DeltaFX Demo account to MetaTrader 4?
Ensure you have downloaded the MetaTrader version provided on the DeltaFX website. When logging in, enter your password manually using an English keyboard. Select the Deltafx-Demo server and ensure you are using the Master Password. Please turn off "Caps Lock" and pay close attention to case sensitivity. If the issue persists, please provide a screenshot of the error or request a password reset.
How do I correctly connect my Demo and Real accounts in MetaTrader?
Download the software compatible with your device from the user panel. Select File -> Login to Trade Account and enter your login ID, password, and server.
- For MetaTrader 4: Real accounts use the Deltafx-Real server; Demo accounts use Deltafx-Demo.
- For MetaTrader 5: Both Real and Demo accounts use the DeltaFx-Server. Please ensure the server name is entered accurately and avoid copying extra spaces.
- For MetaTrader 4: Real accounts use the Deltafx-Real server; Demo accounts use Deltafx-Demo.
- For MetaTrader 5: Both Real and Demo accounts use the DeltaFx-Server. Please ensure the server name is entered accurately and avoid copying extra spaces.
How can I log in to MetaTrader using my Master Password?
Upon creating a trading account, your account details and Master Password are automatically sent to your email. Please check your Inbox and Spam folders, and use the provided Master Password for full trading access.
How can I enable the "Trade" option in the MetaTrader software?
To enable trading, you must log in using your Master Password. Ensure you have selected the correct server (Deltafx-Real for MT4 Real accounts or DeltaFx-Server for MT5). You may also refer to the video tutorials in your user panel for detailed guidance on downloading and installing the software.
Can I use TradingView?
Yes, TradingView can be used as a powerful market analysis tool alongside MetaTrader.
Why do prices on TradingView differ from MetaTrader?
Price discrepancies occur due to differences in data feeds (liquidity providers) and variations in data update frequencies.
Where can I activate campaigns?
Campaigns can be activated through the "Campaigns" section in your user dashboard.
What are the minimum and maximum limits for campaigns?
Limits vary depending on the specific terms of each individual campaign.
What are the conditions for withdrawing campaign profits?
Each bonus has its own specific Bonus Agreement, which outlines the withdrawal requirements. This document is available for download in the "Campaigns" section.
On which accounts can bonuses be activated?
Bonuses are applicable only to the specific account types designated within each campaign's terms.
Can I have multiple active bonuses simultaneously?
No, only one active bonus is allowed at any given time.
Is the Martingale strategy permitted in DeltaFX bonus campaigns?
No. The use of Martingale strategies is strictly prohibited in DeltaFX bonus campaigns and is considered a violation of the terms.
How can I activate a trading bonus?
To activate a bonus, log in to your user dashboard, navigate to the "Campaigns" section, and click on "All Campaigns." You can then view and activate your preferred bonus. Note that the "My Campaigns" section only displays the campaigns you have already joined.
What is a referral code?
A code to connect a user to a referrer.
Where do I see my referral code?
In the dashboard IB section.
How do I request an IB change?
Through the user panel.
Where do I see the IB request status?
In the tickets section.