DeltaFX is one of the most known and well-established brokers around the globe and has been active in the Forex market for the past sixteen years. DeltaFX has managed to win numerous awards over the years, including the Market Leader Award in 2024, The award for the best broker in the world from the trader point of view in 2022, The award for the best IB service provider in 2022, the award for the best broker in terms of trader service in 2021, the award for the best forex broker in the Middle East region in 2021, the award for the best broker in terms of user experience in 2021, the award for the most influential broker in the financial markets in 2021, the award for the most reliable broker in the world from the experts point of view in 2021, and the award for the most influential figure in the financial markets in 2022 among many others.
DeltaFX has been a leading figure in customer support, customer assistance, and client satisfaction. One of DeltaFX’s main driving principles is client satisfaction and creating a robust, fulfilling relationship with its clients. In order to achieve this goal, DeltaFX has established a state-of-the-art customer support system. In the following article, we will discuss DeltaFX’s customer support system in detail:
What Is Customer Support?
Customer support is the service of an organization meant to solve problems or questions that customers have with its products or services. It plays a very crucial role in ensuring customer satisfaction, loyalty, and experience.
The following are some of the main functions of customer support:
1. Problem Solving: Issues where customers have problems with products or services, are handled, such as troubleshooting technical problems or resolving service interruptions.
2. Information Providing: To provide information on product features, billing, warranty, or services.
3. Customer Service: To ensure the customer’s feeling of being listened to, taken care of, and treated respectfully and, if some kind of problem happened, to have a sympathetic understanding.
4. Technical Support: In highly technical products or services, this may include software installation, maintenance, or troubleshooting issues with customers.
5. After-Sales Service: Refund, return, exchange, or repair to sort out problems that may arise after purchase.
6. Multi-Channel Support: Modern customer support encompasses phone, email, live chat, and social media interactions; self-service through Frequently-Asked Questions, forums, and knowledge bases.
Excellent customer service is considered essential to win the customers’ confidence for customer retention and positive word-of-mouth publicity that helps promote the business.
DeltaFX’s Customer Support Team
- Problem-Solving
DeltaFX’s expert support team is prepared to assist clients with any problems they may encounter while trading. The outstanding feature of DeltaFX’s support team is that the customer support team is active around the clock, 24 hours a day, seven days a week. An immense variety of problems, including technical problems, issues with the platform, account malfunctions, and so much more, can be referred to the support team.
- Information Providing:
DelaFX’s support team is predominantly prepared to assist clients with any information they may require. This information may include questions about pips, commissions, account types, more intricate data about the copy trade, the IB program, and so much more.
- Customer Service:
DeltaFX’s support team stands by the clients compassionately and sympathetically through their gains and losses.
- Technical support:
DeltaFX’s support team offers a variety of services for software installation, maintenance, and troubleshooting issues.
- Multi-Channel Support:
Two online chat modules:
- You can send a ticket through your CRM client cabinet. The support team will get back to you immediately.
- You can use the online chat on the DeltaFX.com website to get in touch with the support team. You will receive a reply as soon as possible.
Social Media:
There are multiple social media platforms to contact the support team:
- Telegram: +0097150246559
- Whatsapp: +00902129828479
- Email: [email protected]
DeltaFX’s Support Team Offers Support in Multiple Languages.
DeltaFX’s support team provides customer support in English, Persian, Turkish and Arabic, thus enabling clients from all over the globe to seek assistance and support.
DeltaFX’s Support Team Has the Capability to Offer Exclusive Support.
DeltaFX’s support team is capable of offering exclusive support to IBs and individual traders. Individual traders can monitor and assess their trade patterns and trading experience with the help and insight of the support team. The support team can assist traders invariably under many circumstances.
The Concluding Remarks
DeltaFX’s support team is utterly seasoned and skilled in providing 24/7 support to DeltaFX clients. There are multiple ways to contact the support team, including through the website, CRM, and through social media. Clients can also seek personal and exclusive support tailored to their needs from the support team.
The support team stands with DeltaFX’s esteemed client every step of the way.
